Purchase rules

Dear customers!

In order to ensure the protection of you and our rights, please read carefully and get acquainted with the trade rules of the e-shop www.mktekstile.lt:

1. Definitions
1.1. E-shop (hereinafter - E-shop) - an e-shop on the website www.mktekstile.lt where the Buyer can purchase the goods offered by the Seller.
1.2. E-Commerce Rules (hereinafter referred to as the Rules) - these e-shop rules for the purchase and sale of store goods.
1.3. Seller - UAB “MK TEKSTILĖ”, Reg. code: 149715438, VAT code: LT497154314, address: Pramonės st. 16, Alytus, LT-62175, Tel .: +370 682 62902, e-mail: E-mail: info@mktekstile.lt, established and operating in accordance with the laws of the Republic of Lithuania, the data of which are collected and stored in the Register of Legal Entities of the State Enterprise Center of Registers.
1.4. Buyer - a person who has purchased goods in a E-store that complies with point 2.4 of these Rules. The requirements set out in this paragraph.
1.5. Parties - Buyer and Seller together.
1.6. Purchase and Sale Agreement (hereinafter referred to as the Agreement) - a contract of purchase and sale of goods concluded between the Buyer and the Seller, consisting of an order for goods submitted by the Buyer and approved by the Seller and the Rules approved by the Buyer.
1.7. Personal data - any information relating to a person (data subject) whose identity is known or can be directly or indirectly identified and which is registered on the website www. mktekstile.lt (name, surname, date of birth, address, telephone number, e-mail address and other information is indicated in the registration forms of the website www. otile.lt), as well as other information that becomes known due to the person's use of the website www. mktekstile.lt, and is detailed in the Privacy Policy.
1.8. Privacy Policy - A document approved by the Seller and published on the website www. mktekstile.lt, which provides the basic rules for the collection, storage, processing and storage of personal data.
1.9. MKTEKSTILE account (hereinafter - the Account) - after the Buyer has registered on the website www. mktekstile.lt, a system that stores and displays the Buyer's Personal Data and order history.
2. General provisions
2.1. Buyer before order confirmation in the E-store, reads and agrees with all the Rules and confirms this by ticking the box "I have read and agree to the e-mail. store rules ”. The Buyer, who has not read or does not agree with the Rules or a part thereof, must not place an order. The Approved Rules are a binding document for both parties to the Agreement.
2.2. The Buyer must read the Privacy Policy approved by the Seller and made public. If the Buyer does not agree with the Privacy Policy or a part thereof, the Buyer may express his disagreement in accordance with the procedure established in the Privacy Policy.
2.3. These Rules are a mandatory and integral part of the Agreement concluded between the Buyer and the Seller, which acquaint the Buyer with the E-store conditions of purchase and sale of goods in the store and establishing the rights and obligations of the Buyer and the Seller related to the purchase and sale of goods, the terms of payment for the goods, the procedure of delivery and return of goods, the responsibilities of the parties, and other store-related conditions
2.4. By agreeing to the Rules, the Buyer confirms that he meets the requirements set forth in this Clause of the Rules. in-store shoppers. To purchase goods in the E-store you mus be:
2.4.1. Persons who has reached the age of 18 or have acquired full legal capacity in accordance with the procedure established by law, and whose legal capacity is not restricted by court order;
2.4.2. Minors between the ages of fourteen and eighteen with the consent of their parents or guardians;
2.4.3. Legal entities.
2.5. In the E-store, goods are sold and delivered only in the territory of the Republic of Lithuania
3. Order of goods, entry into force of the Agreement
3.1. Buyer visiting the E-store and selects the goods he is interested in.
3.2. Based on the Buyer's choice, an order basket is formed, where the Buyer can get acquainted with all the necessary information about the selected goods (name, reference to the detailed description of the goods, planned delivery time, price, quantity of goods purchased, delivery price, total amount payable ( with VAT), part of VAT). After purchasing all the necessary information about the goods, the buyer can change the formed shopping cart, cancel the selected product (s) or, having decided to order the selected product (s), click the "Next" button.
3.3. Buyer provides accurate and non-misleading information about yourself in the information fields provided in the E-store, necessary for the proper further execution of the order.
3.4. Buyer selects one of the payment methods for the goods specified in Clause 8.2 of the Rules, reviews and verifies that all order and personal data are correct, notes that he has read and agrees with the Rules, and confirms the order by clicking the "Execute Order" button.
3.5. The Parties agree that the Contract for the purchase of specific goods shall enter into force from the moment the Seller sends the Buyer an e-mail to the e-mail address specified by the Buyer confirming that the Buyer's order has been accepted for execution and the ordered goods will be sent to the Buyer. From this moment, the Buyer undertakes to accept the goods ordered and delivered in the Store and pay for them in accordance with the procedure established in the Agreement.
4. Buyer's rights
4.1. The buyer has the right to purchase the goods in the E-store in accordance with the procedure established by these Rules.
4.2. Pursuant to the provisions of the valid legal acts of the Republic of Lithuania and Clause 11 of these Rules, the Buyer has the right to withdraw from the Agreement.
4.3. Pursuant to the provisions of the applicable legal acts of the Republic of Lithuania and items 11 and 12 of these Rules, the Buyer has the right to replace or return the purchased goods.
4.4. The Buyer also has other rights established in the legal acts of the Republic of Lithuania, these Rules and the Privacy Policy.
5. Obligations of the Buyer
5.1. The Buyer must pay for the goods and the delivery of the goods on time, if the delivery fee is applicable, and accept the goods in accordance with the procedure established by these Rules.
5.2. The Buyer undertakes to ensure the confidentiality of his login data and not to disclose them to third parties and to ensure that no third parties will use the login data to order or purchase goods from the Seller. The Buyer is responsible for any actions of third parties if they were performed using the Buyer's login details. All obligations and responsibilities arising out of or in connection with the actions of third parties performed using the Buyer's login data shall be borne by the Buyer. If the Buyer loses the login data, he must immediately inform the Seller.
5.3. Buyer using E-store undertakes not to violate the rights and legitimate interests of third parties and not to violate the legal acts of the Republic of Lithuania.
5.4. The buyer must provide complete, complete and correct information about himself in the registration and order submission forms. If the Buyer provides inaccurate, false or misleading data when filling in the registration or order submission forms, the Seller has the right to cancel the Buyer's order, cancel the Buyer's registration and delete the data or restrict the Buyer's access to E-store. If the data specified in the Buyer's registration or order submission forms changes, the Buyer must update them immediately, otherwise the Buyer assumes responsibility for the consequences of inaccurate and / or irrelevant contact information provided to the Seller.
5.5. When ordering the goods, the buyer undertakes to indicate the exact place of delivery of the goods and to perform other necessary actions for the acceptance of the goods.
5.6. The buyer undertakes to accept the goods himself or to indicate another person who will accept the goods. The Buyer shall provide information on the person receiving the goods on behalf of the Buyer when filling in the order submission form. The goods will not be transferred to other persons not specified.
5.7. The Buyer must also fulfill other obligations provided for in the legal acts of the Republic of Lithuania, these Rules and the Privacy Policy.
6. Seller's Rights
6.1. The Seller has the right to suspend, change or terminate certain operations of the functions of the E-store or a part thereof, change the arrangement of the existing elements, change the scope or manner of provision of the goods or services sold, suspend, terminate the provision of the goods or services or a part thereof.
6.2. The Seller has the right to suspend or terminate the E-store activities. In this case, all accepted and confirmed Buyers' orders in the E-store are completed and new orders are not accepted.
6.3. The Seller has the right to immediately and without notice restrict or suspend the Buyer's access to the E-store or cancel the Buyer's registration in the Account if the Buyer tries to damage the E-stores stability, security or breach of its obligations.
6.4. The Seller has the right to cancel order without notifying the Buyer in advance, if the Buyer does not pay for the goods on time or refuses to pay during the delivery / collection of the goods.
6.5. If due to technical problems or the Seller is unable to fulfill the Buyer's order, the Seller has the right to terminate such order by informing the Buyer about the termination of the order. If the Buyer has paid for the purchased goods, the payment shall be returned to the Buyer's account within 3 (three) business days from the date of submission of the Buyer's request for a refund.
6.6. In case of any doubts regarding the information provided in the Buyer's order, the Seller shall contact the Buyer by phone or e-mail specified in the order. In this case, the term of delivery of the goods shall start to run from the date of contact with the Buyer. The Seller has the right to cancel his order without notifying the Buyer in advance, if the Seller fails to contact the Buyer within 3 (three) business days.
6.7. The Seller has the right to change, amend and / or supplement the Rules by publishing a new version of the Rules on the website www. otile.lt. The new version of the Rules applies to Purchase and Sale Transactions concluded after the publication of the Rules on the website www.mktekstile.lt;
6.8. The Seller also has other rights established in the legal acts of the Republic of Lithuania, these Rules and the Privacy Policy.
7. Obligations of the Seller
7.1. The Seller undertakes to make the E-store available to the Buyer under the conditions set forth in these Rules and other documents of the Seller.
7.2. The Seller undertakes to provide the Buyer with clear and comprehensible information by e-mail. in the store specified in Article 6.2287 of the Civil Code of the Republic of Lithuania.
7.3. The Seller undertakes to respect the Buyer's right to privacy of personal information belonging to him, to process the Buyer's Personal Data only in accordance with the Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
7.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in Clause 9 of the Rules.
7.5. The Seller, due to important circumstances, such as lack of goods in the warehouse, longer delivery deadlines and the like, unable to deliver the ordered goods to the Buyer, undertakes to offer a similar or as similar as possible goods. If the Buyer refuses to accept an analogous or similar product, the Agreement shall be terminated and the Seller undertakes to return the money paid to the Buyer within 3 (three) business days, if the payment has already been made.
7.6. The Seller, disagreeing with the Buyer's requirements, must provide the consumer with a detailed reasoned written response no later than within 10 (ten) calendar days from the date of receipt of the Buyer's application, unless otherwise provided by the legislation of the Republic of Lithuania and the European Union.
7.7. The Seller undertakes to perform other obligations imposed on the Seller by the Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
8. Prices, payment methods
8.1. Prices of goods and services are indicated in the E-store and in the order are indicated in EUR (EUR), including the amount of VAT (Value Added Tax) valid at that time according to the legislation.
8.2. The buyer can pay for the ordered goods in one of the following ways:
8.2.1. by bank card during delivery / collection of goods;
8.2.2. in cash upon delivery / collection of goods - this method of payment can be used for payment if the amount of the order does not exceed EUR 1,000 (one thousand euros);
8.2.3. by bank transfer - if this payment method is chosen, the Buyer must pay for the goods within 3 (three) working days;
8.2.4. using electronic payment or electronic banking systems - the Buyer, having selected this payment method and confirming the order, the Buyer is directed to the electronic payment or electronic banking system where he makes the payment on the same day as the order is placed. If the Buyer fails to make the payment through the selected system, he undertakes to complete the order and pay for the goods by choosing another payment method specified in Clause 8.2 of the Rules. ” With these payment methods, the responsibility for data security lies with the owner of the electronic payment system, as all monetary transactions take place in the systems of the electronic payment system owner.
8.3. Upon receipt of payment for the goods by the Seller (when the Buyer chooses the method of payment specified in Clause 8.2.3 of the Rules) or upon receipt of confirmation of payment (when the Buyer chooses the method of payment specified in Clauses 8.2.1, 8.2.2 or 8.2.4 of the Rules), the Rules The order of the goods shall be confirmed in accordance with the procedure provided for in Clause 3.5 and the term for delivery of the goods shall begin to run.
8.4. Refusal to pay to the courier who delivered the goods (when the Buyer chooses the payment method specified in Clauses 8.2.1 or 8.2.2 of the Rules), the Buyer shall be deemed to have withdrawn from the contract and the Seller and the courier shall not be obliged to deliver the goods to the Buyer. Buyer, if it has already been transferred to Buyer. The Buyer undertakes to immediately return the goods handed over to him, for which he has not paid in accordance with the procedure established in the Rules.
8.5. By concluding the Agreement, the Buyer agrees that the purchase documents of the goods (VAT invoices, which are also warranty certificates for the goods) shall be submitted to the Buyer electronically at the e-mail address specified in the Buyer's registration or order submission form immediately after the order is fulfilled. VAT invoices shall indicate the goods selected, their quantity, the discounts granted, the final price of the goods, including all taxes, and any other information required for the approval of the accounting legislation. In case the Buyer wishes to receive the purchase documents in hard copy, he must contact the Seller by E-mail. The contact details of the Waiter specified in the store. The Seller shall provide the Buyer with the requested documents in printed form in the manner and according to the procedure agreed by the Parties.
8.6. After the Seller confirms the order, the price of the Goods may not change, except for such changes due to technical errors in the information systems or other objective reasons beyond the Seller's control. In this case, the Seller undertakes to make every effort to determine the true price of the goods and inform the Buyer. The Buyer, disagreeing with the changed price, may cancel the order by informing the Seller within 3 (three) working days. If the order is canceled in accordance with this clause, all amounts paid by the Buyer shall be refunded.
9. Delivery of goods
9.1. The goods are delivered in the territory of the Republic of Lithuania and in the territory of the Republic of Latvia. 
9.2. The Seller uses the services provided by courier companies to deliver the goods. Delivery prices and terms are indicated before placing the order in the E-store.
9.3. Delivery terms do not apply in cases when the required goods are not in the Seller's warehouse and the Buyer is informed about the shortage of the ordered goods. In this case, the Parties shall mutually agree on the extension of the delivery time of the ordered goods and other delivery conditions. The Buyer has the right to withdraw from the Contract if he does not agree with the changed delivery terms.
9.4. In all cases, the Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Buyer's control, such as:
9.4.1. The buyer provides incorrect information required to deliver the item (s).
9.4.2. The buyer is not at the specified delivery address at the time agreed with the courier.
9.4.3. Other similar reasons.
9.5. At the time of delivery of the goods, the Buyer, or the person authorized by him to accept the goods, must check the condition of the consignment together with the courier. After the buyer or the person authorized by him to accept the goods has signed the delivery - acceptance document of the consignment, the consignment shall be deemed to have been delivered in a proper condition. If he notices that the packaging of the delivered consignment is damaged or otherwise externally damaged, the Buyer or the person authorized by him to accept the goods must refuse to accept the goods and indicate this in writing in the delivery-acceptance document of the consignment. If the Buyer, or the person authorized by him to accept the goods, fails to do so, the condition of the consignment at the time of delivery shall be deemed to be in good condition and the Buyer shall assume full responsibility for any damage to the goods.
9.6. Upon receipt of the goods, the Buyer must check their compliance with the quantity, completeness requirements and other conditions of the Contract, the description of the goods. In cases where the must immediately, i. y. within one working day at the latest, inform the Seller and have the right to return (replace) the product (s).
9.7. If the Buyer does not take back the goods within the set deadline or fails to deliver them to the Buyer for reasons beyond the Buyer's control and the Buyer has paid for the goods and their delivery, such goods are returned to the Seller and the Buyer is refunded after deducting direct return costs. y. the delivery fee, if the goods have been delivered to the Buyer.
9.8. If the Buyer does not collect the goods within the set deadline or fails to deliver them to the Buyer due to reasons beyond the Buyer's control and the Buyer has not paid for the goods, such goods shall be returned to the Seller and the order shall be canceled. Upon withdrawal of the Contract, the Buyer must reimburse the Seller for the costs of returning the goods, i. y. delivery fee.
10. Product quality guarantee and suitability for use
10.1. The characteristics of each product are generally indicated in the E-store, in the product description next to each item.
10.2. The goods offered for sale by the seller are of appropriate quality (the characteristics of the goods correspond to the description of the goods), if:
10.2.1. The product corresponds to the information provided by the Seller. The description in the E-store has the same characteristics as the product provided by the Seller as an example or model in advertising that product;
10.2.2. The product is suitable for the use for which this type of product is normally used;
10.2.3. the goods meet the quality indicators normally associated with goods of the same nature and which the Buyer can reasonably expect based on the nature of the goods and the public statements made by the manufacturer, his agent or seller, including advertising and labeling, about the specific characteristics of the goods.
10.3. The Seller is not responsible for the fact that the goods in the E-store in their size, shape, color or other parameters may not correspond to the actual size, shape, color or other parameters of the goods due to the characteristics of the monitor used by the Buyer or other technical reasons.
10.4. The seller provides a guarantee of the quality of the goods valid for a certain period of time for different types of goods, the specific term and other conditions of which are specified in the E-store. The quality guarantee provided by the seller does not limit or limit the legal rights of the buyer, which he is entitled to exercise after purchasing the product (s) of poor quality.
10.5. By purchasing the goods, the Buyer agrees with the specified E-store warranty conditions of the goods.
11. Right of withdrawal, conditions for return and exchange of goods of appropriate quality
11.1. The Buyer has the right to withdraw from the Agreement by notifying the Seller within 14 (fourteen) days without giving a reason. The Buyer may not exercise this right by concluding one of the agreements listed in Paragraph 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.
11.2. The Buyer shall notify the Seller of the withdrawal in one of the following ways: by filling in a "return form" or by submitting a clear written statement setting out his decision to withdraw from the contract. Notice of withdrawal is provided and sent by e-mail. email address info@mktekstile.lt. Upon receipt of the Buyer's notification by e-mail mail, the Seller shall immediately send an acknowledgment of receipt.
11.3. The term of 14 (fourteen) days provided for the exercise of the right to withdraw from the Agreement shall be calculated from the day when the Buyer or the person authorized by him to receive the goods receives the ordered goods.
11.4. Within the term specified in Clause 11.3 of the Rules, the Buyer also has the right to replace the purchased goods of appropriate quality with similar goods of other dimensions, shape, color, model or completeness. If there is a price difference when exchanging the goods, the Buyer pays the Seller a part of the higher price (the difference) or the Buyer pays the overpaid part of the price (the difference).
11.5. In accordance with the procedure set forth in Clause 11 of the Rules, the goods returned (replaced) by the Buyer must comply with the following requirements:
11.5.1. The returned product must be in the original, tidy and undamaged packaging;
11.5.2. The returned product must be unused and undamaged;
11.5.3. The returned product must not have lost its commercial appearance (undamaged labels, peeled off protective film, etc.);
11.5.4. The returned goods must be in the same configuration as received by the Buyer;
11.5.5. When returning the goods, the following documents shall be submitted: a completed “return form”, documents confirming the purchase of the goods from the Seller, warranty card (if issued);
11.6. The Seller has the right to refuse to accept the goods returned (exchanged) by the Buyer, which fall within the scope of the Government of the Republic of Lithuania 2001. June 11 by resolution no. 697 (wording of Resolution No. 738 of the Government of the Republic of Lithuania of 22 July 2014) approved the list of non-returnable and non-exchangeable goods listed in Item 17 of the “Retail Trade Rules” (hereinafter - the Retail Trade Rules).
11.7. Buyer immediately, i. y. shall return the goods to the Seller at his own expense no later than within fourteen days from the date of submission of the notice of withdrawal to the Seller. The goods are returned to the Seller's address or sent using the courier service. In case the goods are returned using the courier service, the Buyer must pack them properly and indicate the correct address of the Seller. The Buyer assumes full responsibility for non-performance of the obligations specified in this clause of the Rules, due to which the parcel sent to the Seller was lost or damaged during the shipment.
11.8. The Seller shall return to the Buyer all amounts paid by the Buyer no later than within fourteen days from the date on which he received the returned goods, except in the case of exchange of goods provided for in Clause 11.4 of the Rules. The Seller shall not be obliged to reimburse the Buyer for additional costs incurred due to the fact that the Buyer has chosen a method of delivery of goods other than that offered by the Seller.
11.9. When returning all paid amounts to the Buyer, the Seller shall follow the payment method specified in the Buyer's statement of withdrawal or "return form" (bank transfer to the bank account specified by the Buyer, payment in cash at the Seller's point of sale), unless the Buyer and Seller and procedures agree otherwise.
12. Conditions for return and exchange of goods of poor quality
12.1. Defects in the sold goods shall be eliminated, substandard goods shall be replaced or returned in accordance with the procedure established by the Civil Code of the Republic of Lithuania, the Retail Trade Rules and these Rules.
12.2. If the product received by the Buyer does not meet the quality requirements of the product set out in the Agreement, the description of the product or the usual requirements for that product, the Buyer may, at its option, demand from the Seller:
12.2.1. If possible, eliminate defects in the product free of charge;
12.2.2. If possible, replace a product of poor quality with a product of good quality free of charge;
12.2.3. To reduce the price in proportion to the defects of the goods;
12.2.4. Terminate the Contract and demand a refund of the price paid, except in cases where the defect in the goods is insignificant.
12.3. When a defective product is returned, the Seller undertakes to pick up the defective product at its own expense and transport or to reimburse the Buyer for the cost of returning the defective product. The Goods may be returned to the Buyer at the Seller's points of sale or sent using the courier service.
12.4. The Buyer loses the right to rely on the non-conformity of the goods and return the goods to the Seller if the defects of the goods are due to the fault of the Buyer or third parties, improper use, storage, did not apply within 14 (fourteen) calendar days from the date of receipt of the goods.
12.5. The money is returned no later than 14 days after the item returns to the Seller's warehouse. The Seller shall return all amounts paid to the Buyer by bank transfer to the bank account specified by the Buyer, unless the Buyer and the Seller agree otherwise on the method and procedure of refund.
12.6. Goods covered by the manufacturer's warranty, if their warranty period has not yet expired, must be inspected by the warranty service before their defects are repaired, replaced or refunded to ensure that the defect in the goods was not the fault of the Buyer.
13. Liability
13.1. The buyer is fully responsible for the accuracy of the data provided in the e-shop and its registration forms. If the Buyer provides incorrect data, the Seller is not responsible for the consequences.
13.2. The buyer is fully responsible for the transfer of his login data to third parties and the consequences thereof.
13.3. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, despite the recommendations of the Seller and its obligations, did not read these Rules, even though he was given such an opportunity.
13.4. If the E-store contains links to the websites of other persons, companies, organizations or others, the Seller is not responsible for the information or activities performed there, because those websites are not maintained, controlled and do not represent persons and those companies.
13.5. In the event of damage, the guilty party compensates the other party for the direct damage.
14. Exchange of information
14.1. In accordance with the procedure provided for in these Rules and the Privacy Policy, the Seller shall send all notices to the e-mail address or SMS message or the contact telephone number specified by the Buyer during registration or when ordering the goods.
14.2. The Buyer sends all notifications and questions to the Seller's by the means of transport specified in the "Contacts" section of the E-store.
15. Final provisions
15.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
15.2. The law of the Republic of Lithuania shall apply to the relations arising on the basis of these Rules.
15.3. All disputes arising out of the implementation of these Rules shall be settled by negotiation. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.
  

Warranty service conditions for small household appliances:

What to do if the received product is of poor quality?

If you received a defective product, please contact us by email. by mail vadyba@mktekstile.lt

When are refunds made?

After receiving the returned product and evaluating its quality, the seller returns the money for the product and its delivery costs to the buyer within 14 days of receiving the written notice of cancellation of the purchase-sale contract. If only part of the purchased items are returned, shipping costs are not refunded.

Not all products can be returned. You can find a detailed list of non-returnable goods in the "Rules of Retail Trade", approved by Resolution No. 697 of the Government of the Republic of Lithuania of June 11, 2001 (redaction of Resolution No. 738 of 22.07.2014:

https://e-seimas.lrs.lt/portal/legalAct/lt/TAD/3e3f6a70164711e4aa9bb36470fb9e6e

What is the warranty for the goods?

According to the laws of the Republic of Lithuania, for goods purchased from our e-mail the store has a 24-month warranty. The warranty does not apply to wearable items and parts (blades, cables, brake pads, batteries, etc.), except for defects that occurred during the transfer.

What to do if the item is broken?

For questions about warranty maintenance, contact the warranty service (with proof of purchase):

Tel. no.: +370 640 33213, +370 655 94090
email mail: servisas@krinona.lt
Warranty service working hours:
Mon - Fri 9 am - 6 pm