Return conditions

Right of withdrawal, conditions for return and exchange of goods of appropriate quality

The Buyer has the right to withdraw from the Agreement by notifying the Seller within 14 (fourteen) days without giving a reason.

The return must include the purchase order number. 

Conditions for returning quality goods

To return the goods, contact us by e-mail info@mktekstile.lt Without prior notice and coordination of the return, the goods will not be returned.

You can return the goods if you have not used them, did not wash them, the goods are undamaged, have not lost their appearance, are complete and with full original and undamaged product packaging.

The buyer returns the goods at his own expense or the seller calls a courier service, for which the customer has to pay 4.99 Eur (if the parcel is significantly heavier than the standard weight of up to 3 kg, the price may be higher). If the goods are not removed from the Post-machine within the time specified by the carrier, they are automatically returned to the seller, who pays for this service, so when returning the money to the customer, this amount is deducted from the price of the goods.

Your returned goods will be delivered to the Seller, who will assess whether the returned products are undamaged. If the conditions have not been met, the money will not be refunded. Delivery or pick-up in such cases will be negotiated individually. If the conditions have been met, the money will be transferred to your bank account within 7-14 working days from the date of return of the goods.

Attention! Items that have been made to your individual orders (sewn bedding) are not accepted back.

Conditions for returning defective goods:

If you have purchased defective goods that are defective (i.e. torn, smeared), are unfit for use or have received goods that you have not ordered, we will replace them or refund you all money paid, including delivery.

To change or return the goods, write to us by e-mail info@mktekstile.lt. Low-quality goods can be requested within 14 working days.

You can return the goods if you have not used them.

We undertake to return the money paid within 7 working days of delivery of the returned goods. If low quality goods are replaced, send them within 3 working days.

Warranty service conditions for small household appliances:

What to do if the received product is of poor quality?

If you received a defective product, please contact us by email. by mail vadyba@mktekstile.lt

When are refunds made?

After receiving the returned product and evaluating its quality, the seller returns the money for the product and its delivery costs to the buyer within 14 days of receiving the written notice of cancellation of the purchase-sale contract. If only part of the purchased items are returned, shipping costs are not refunded.

Not all products can be returned. You can find a detailed list of non-returnable goods in the "Rules of Retail Trade", approved by Resolution No. 697 of the Government of the Republic of Lithuania of June 11, 2001 (redaction of Resolution No. 738 of 22.07.2014:

https://e-seimas.lrs.lt/portal/legalAct/lt/TAD/3e3f6a70164711e4aa9bb36470fb9e6e

What is the warranty for the goods?

According to the laws of the Republic of Lithuania, for goods purchased from our e-mail the store has a 24-month warranty. The warranty does not apply to wearable items and parts (blades, cables, brake pads, batteries, etc.), except for defects that occurred during the transfer.

What to do if the item is broken?

For questions about warranty maintenance, contact the warranty service (with proof of purchase):

Tel. no.: +370 640 33213, +370 655 94090
email mail: servisas@krinona.lt
Warranty service working hours:
Mon - Fri 9 am - 6 pm 

Order cancellation procedure:

After placing your order, you will receive a confirmation e-mail that you specified when placing your order.

To cancel the order, inform us by e-mail info@mktekstile.lt or by phone +370 682 62902.